Refund policy
You Matter Co. Return & Refund Policy
Every You Matter Co. piece is made especially for you.
Because our products are made to order, we are unable to accept returns or exchanges for incorrect size selection, color choice, or change of mind. We encourage you to review the product description and sizing information carefully before placing your order.
Something wrong with your order?
We want you to love what you receive. If your item arrives damaged, defective, misprinted, mislabeled, or you receive the wrong item, please contact us within 30 days of receiving your order.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once we've reviewed the issue, we'll work with you to make it right. When an item qualifies due to a production or fulfillment error, we'll arrange an appropriate replacement or refund.
Sizing & Exchanges
Because each item is made specifically for your order, we cannot offer size or color exchanges if the correct item was received. Please review the size guide before ordering.
If you believe you received an incorrectly labeled size, please contact us with photos so we can investigate.
Cancellations
Because production can begin shortly after an order is submitted, we cannot guarantee that an order can be changed or canceled after it has been placed. If you notice an issue with your order, contact us as soon as possible and we'll do our best to help.
Contact
Questions or problems with an order can be sent to:
Please include your order number so we can assist you as quickly as possible.
Thank you for supporting You Matter Co. and our mission to create reminders that matter. ♡